Refund policy

Neither Deems Online or the manufacturer will issue a refund of your shipping fees. Shipping fees cover the cost of the carrier collecting the order(s) from the manufacturer and delivering them to the end customer only.  If the order arrives with missing or damaged items, Deems Online will submit a replacement order on your behalf and will work with the manufacturer to resolve whatever delivery issues you have reported.

Neither Deems Online or the manufacturer will issue refunds or credits for missing or damaged items. Deems Online will gladly replace anything that is reported correctly and within the initial 5-day reporting period. Damaged items will be replaced in full or part, while missing items will either be located and delivered, or will be replaced in full by the manufacturer. *Additional damages can be reported once the first report has been made.

Neither the manufacturer or Deems Online will provide monetary compensation if the customer decides to keep, use, or repair damaged items. Deems Online will not cover the cost of additional labor by contractors or installers for repairs, nor will Deems Online be responsible for the cost of installation of replacement parts. Deems Online will not be responsible for any costs associated with the delay or rescheduling of contractors, installers, or other trades, and will not offer refunds or credits for these or any similar situations.